MFP Ltd DBA RxLab

Call Us NOW!

|

(520) 886-1035

Privacy Policy

Effective Date: January 1, 2026

MFP, Ltd. DBA RxLab ("RxLab," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact form, request information, schedule a consultation, request pharmacy services, or communicate with us through phone, email, or SMS.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with RxLab, we may collect:

Personal Information

First and last name

Email address

Mobile or telephone number

Mailing or billing address, when applicable

Appointment or consultation information

Service preferences

Communication preferences

SMS and email consent records

Information voluntarily provided through contact or service request forms

Payment information when required to process a transaction

Please do not submit sensitive medical information through general website contact forms.

Non-Personal Information

We may also automatically collect certain technical information, including:

IP address

Browser type

Device information

Operating system

Website usage information

Cookies and similar technologies

Website analytics information

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries

Provide requested information about our pharmacy services

Schedule consultations and appointments

Respond to prescription refill inquiries

Provide customer and service support

Send appointment confirmations and reminders

Provide requested service-related updates

Respond to communications you initiate with us

Process transactions when applicable

Maintain records of communication preferences and consent

Improve our website, services, and customer experience

Meet legal, regulatory, and compliance requirements

We do not use information submitted through general contact forms as a substitute for a medical evaluation or professional medical advice.

3. SMS Messaging and Consent

If you choose to receive SMS messages from MFP, Ltd. DBA RxLab, we may send text messages related to the services or communications you have requested.

Messages may include:

Appointment confirmations

Appointment reminders

Consultation scheduling

Prescription refill updates

Customer support communications

Service-related notifications

Responses to inquiries

Requested information

Account or service notifications

Marketing messages, only when you have separately provided the required consent

SMS Consent

SMS messages are sent only when you voluntarily provide consent through an approved opt-in method, such as a website form, scheduling page, or other authorized method.

Marketing SMS consent and non-marketing/service-related SMS consent are collected separately where applicable.

Providing consent to receive marketing messages is not a condition of purchasing any product or service.

Message Frequency

Message frequency varies depending on your interactions with RxLab, the services you request, and the type of SMS program to which you have opted in.

Message and Data Rates

Message and data rates may apply.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After you send STOP, you may receive one final confirmation message, and no further SMS messages will be sent unless you provide consent again.

Help

For SMS assistance, reply:

HELP

You may also contact us directly:

Email: [email protected]
Phone: (520) 886-1035

SMS Privacy

MFP, Ltd. DBA RxLab does not sell or rent mobile phone numbers or SMS consent information.

We do not share mobile phone numbers, SMS opt-in information, or consent records with third parties or affiliates for their own marketing or promotional purposes.

SMS information may be shared only with service providers that are necessary to operate our communications systems and deliver requested messages, such as SMS providers, telecommunications providers, CRM providers, or technology service providers.

4. Information Sharing

We do not sell or rent your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business and provide requested services.

These providers may include:

  • CRM providers

  • Website hosting providers

  • Scheduling providers

  • Email service providers

  • SMS and telecommunications providers

  • Payment processors

  • Technology service providers

  • Analytics providers

These providers may access information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards.

We do not authorize these providers to use your personal information for their own independent marketing purposes.

5. Pharmacy and Health-Related Information

RxLab may receive information relating to pharmacy services when you voluntarily provide it or when necessary to provide requested services.

Please do not submit sensitive medical or prescription information through general website contact forms unless the form specifically requests such information and is designed for secure collection.

Where applicable, health-related information may be subject to additional federal and state privacy requirements.

6. Data Security

We use commercially reasonable safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include:

SSL/TLS encryption

Secure hosting environments

Access controls

Password-protected systems

Administrative safeguards

Security monitoring

Restricted employee access

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality

Understand website traffic

Remember preferences

Analyze website performance

Improve user experience

You may adjust your browser settings to refuse or restrict cookies. Some website functionality may be affected if cookies are disabled.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of information where legally permitted

Withdraw marketing consent

Unsubscribe from marketing emails

Opt out of SMS communications by replying STOP

Request information regarding how your information is used

To make a privacy-related request, please contact us using the information below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

RxLab is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

12. Contact Us

MFP, Ltd. DBA RxLab

Business Address: 6380 E Grant Rd Suite 150, Tucson, Arizona 85715, United States

If you have questions about this Privacy Policy or how we handle your information, please contact us using the information above.

MFP Ltd DBA RxLab

Contact Us

Providing customized pharmacy solutions, prescription compounding, hormone consultations, nutraceutical supplements, prescription refill services, and wellness support for patients, healthcare providers, and veterinary practices.

Phone: (520) 886-1035

Business Address: 6380 E Grant Rd Suite 150, Tucson, AZ 85715, United States

Business Hours: Monday – Friday: 10:00 AM – 6:00 PM (MST)
Saturday: 9:00 AM – 1:00 PM (MST)
Sunday: Closed

© 2026 MFP, Ltd. DBA RxLab. All Rights Reserved.